Setld Privacy Policy

Effective Date: 01/01/2025

Your privacy matters to us.
This Privacy Policy explains how Setld Ltd (“Setld”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you visit our website, subscribe to our services, or engage with our platform.

By using Setld, you agree to the terms of this Privacy Policy.

1. Who We Are

Setld Ltd provides an online platform for businesses to resolve financial disputes through expedited arbitration.
We are committed to protecting your data in line with applicable laws, including the UK GDPR and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal information:

  • Contact details — name, email address, telephone number, business name
  • Account information — login credentials, subscription details
  • Billing information — billing address, payment history (note: card details are processed securely by our third-party provider and are not stored by Setld)
  • Usage information — how you interact with our website and services (IP address, browser type, device information)
  • Claim and case information — any evidence, contracts, and supporting documents you upload to the platform
  • Marketing preferences — your choices about receiving updates and marketing communications

3. How We Use Your Information

We use your personal data to:

  • Provide access to Setld’s services and administer your account
  • Process payments and manage subscriptions
  • Communicate with you about claims, updates, or service notices
  • Provide customer support and respond to your enquiries
  • Improve our services, platform performance, and user experience
  • Send you marketing communications (if you opt-in)
  • Comply with legal obligations and enforce our terms

4. Legal Basis for Processing

We process your personal data under the following legal grounds:

  • Contractual necessity — to provide the services you have requested
  • Legitimate interests — to operate and improve our services
  • Legal obligation — to comply with regulatory requirements
  • Consent — where you have opted-in to marketing communications

5. How We Share Your Information

We may share your personal information with:

  • Independent arbitrators for the purpose of resolving claims
  • Service providers (such as payment processors, IT support, CRM systems)
  • Legal authorities, regulators, or courts where legally required
  • Successors in the event of a business transfer, merger, or acquisition

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

While we strive to protect your personal information, no system can be completely secure. You share your information with us at your own risk.

7. Data Retention

We retain your personal information only as long as necessary:

  • To deliver services and fulfil contractual obligations
  • To meet legal and regulatory requirements
  • For legitimate business purposes (such as maintaining records)

Once no longer needed, data is securely deleted or anonymised.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information (subject to legal limitations)
  • Object to processing or request restrictions
  • Withdraw consent at any time (where processing is based on consent)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of your rights, please contact us at: [Insert Email Address].

9. Cookies

We use cookies and similar technologies to improve website functionality, enhance user experience, and gather usage data.

10. Third-Party Links

Our website may contain links to external sites that we do not control.
We are not responsible for the privacy practices of other sites. We encourage you to review the privacy policies of any external websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Significant changes will be communicated via email or notifications on our website.
Your continued use of Setld after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact: info@setld.online

13. Email Marketing & Mailing List Subscribers

If you sign up to receive email updates, newsletters, or other marketing communications from Setld, we will collect and store the personal information you provide—typically your name and email address.

We use this information to:

  • Send you relevant updates about Setld’s services, features, and content;
  • Share insights, news, or educational materials related to dispute resolution and protecting your business;
  • Provide you with offers or opportunities related to our services, where appropriate.

We use secure, GDPR-compliant email marketing platforms to store your data and send communications. Your details will never be sold or shared with third parties for marketing purposes.

You can unsubscribe at any time by clicking the “unsubscribe” link in any marketing email we send you, or by contacting us directly at info@seld.online.

We will retain your subscription information only for as long as you remain subscribed or until you ask us to remove it.